24/7 Roadside Bike Assistance

Got a flat tire?
No bike shop nearby?

Whether you are a member or notCycloCité offers you a 24/7 emergency bike repair service.

About CycloCité

Whether or not you are a member, CycloCité is the roadside bike assistance to call whenever mechanical problems prevent you from getting to your destination.

Our mechanics ride bicycles, day and night, to improve response time. It’s fast and it’s green!

Using CycloCité:

  • You won’t have to worry about business hours
  • You will always have a bike shop at your fingertips
  • You will get professional services anywhere in town

24/7 Roadside Bike Assistance

  • Flat tire repair

    Includes a brand new tube and labor.

    Exceptions:

    • Electric bikes and fat bikes: $10 extra fee
    • Tubeless tires repaired with a tube
    • Tubular tires are not eligible
  • Quick response

    Response time: 30 minutes to 1 hour

  • Emergency repairs

    Broken chain repair, brake cable replacement…Minor/temporary adjustments to make your bike functional.

  • Bike Mechanics

    Our mechanics get to you quickly by bicycle.

    Thanks to our specially designed work stand, we can offer you a professional service right on the spot.

  • Bike lock cutting

    For security reasons and to prevent bicycle theft, two pieces of identification, one with a photo, will be required.

  • Tire sale and installation

    Tired of getting flat tires? Need new tires?

    CycloCité has a selection of mid-range and top quality tires online! Check it out on our web app!

    Be careful not to confuse tires and tubes. During a flat tire repair, we replace the tube found inside the tire.

Web app means: No download required

  • No need to download the app. Access it like any website.
  • Request assistance 24/7
  • Subscribe to our monthly and yearly plans
  • Save a form of payment
  • Find the nearest bike shops
  • A lot more

CycloCité covers you, not your bicycle.

No matter how many bicycles you own.

À la carte

Per service

Non-member rates

(514) 767-8356
  • Flat tire repair

    Includes a brand new tube and labor.

    Exceptions:

    • Electric bikes and fat bikes: $10 extra fee.
    • Tubeless tires repaired with a tube.
    • Tubular tires are not eligible.
  • Emergency repairs

    Broken chain repair, brake cable replacement…Minor/temporary repairs to make your bike functional.

  • Bike lock cutting

    For security reasons and to prevent bicycle theft, two pieces of identification, one with a photo, will be required.

  • Tire installation

    Tire purchase required. Tube included.

    Exceptions:

    • Tubeless and tubular are not eligible to this service.

    Be careful not to confuse tire and tube. During a flat tire repair, we replace the tube found inside the tire.

Monthly

$ 4.50 / month

1 service free of charge / month

  • Flat tire repair

    Includes a brand new tube and labor.

    Exceptions:

    • Electric bikes and fat bikes: $10 extra fee.
    • Tubeless tires repaired with a tube.
    • Tubular tires are not eligible.
  • Emergency repairs

    Broken chain repair, brake cable replacement…Minor/temporary repairs to make your bike functional.

  • Bike lock cutting

    For security reasons and to prevent bicycle theft, two pieces of identification, one with a photo, will be required.

  • Tire installation

    Tire purchase required. Tube included.

    Exceptions:

    • Tubeless and tubular are not eligible to this service.

    Be careful not to confuse tire and tube. During a flat tire repair, we replace the tube found inside the tire.

Benefits

  • Technical assistance hotline
  • 10% off at Atelier mobile Véli-Vélo

Almost yearly

$ 28 / year

3 services free of charge / year

  • Flat tire repair

    Includes a brand new tube and labor.

    Exceptions:

    • Electric bikes and fat bikes: $10 extra fee.
    • Tubeless tires repaired with a tube.
    • Tubular tires are not eligible.
  • Emergency repairs

    Broken chain repair, brake cable replacement…Minor/temporary repairs to make your bike functional.

  • Bike lock cutting

    For security reasons and to prevent bicycle theft, two pieces of identification, one with a photo, will be required.

  • Tire installation

    Tire purchase required. Tube included.

    Exceptions:

    • Tubeless and tubular are not eligible to this service.

    Be careful not to confuse tire and tube. During a flat tire repair, we replace the tube found inside the tire.

Benefits

  • Technical assistance hotline
  • 10% off at Atelier mobile Véli-Vélo

Cyclocité for Businesses

Montreal businesses, show us your green side! Give your employees a good reason to engage in active transportation! Everyone will benefit from it, including you!

Contact us about our business plans.

All prices are subject to taxes.

† Currently, our services are available from April 1st to December 1st (8 months). In order to make it simple for you, renewal of the “Almost yearly” subscription will be made every 12 months. This way, you will always be able to enjoy 8 months of coverage no matter when you subscribe.

Subscriptions

Membership to CycloCité is personal and allows you to start using our services 24 hours after payment is received(new members only). Please note that the 24-hour waiting period will be applied when a late payment is made of a monthly or annual subscription.

CycloCité Roadside Bike Assistance – Monthly

This membership includes one free of charge service call per month. Members also get access to benefits upon presentation of their membership card. The monthly membership period covers from the day of payment (after the 24-hour waiting time for new subscribers) to the day prior to the monthly subscription renewal date. Example: From April 12th to May 11th.
Unused free of charge service calls are not transferable.

CycloCité Bike Assistance – Almost yearly

This membership includes 3 free of charge service calls per 12-month period prior to the expiration date. Members have access to benefits upon presentation of their membership card. Unused free of charge service calls are not transferable.

Automatic renewals and pre-authorized debits

When you subscribe to any of our plans, automatic renewal of your subscription is enabled by default and pre-authorized debits to your credit card will be automatically activated. It is your responsibility to cancel pre-authorized debits prior to the renewal date. The member may cancel the pre-authorized debit at any time. This can easily be done online or by phone at 514-767-8356.

Note: Monthly subscription renewal will be automatically suspended during the months of December, January, February and March to be reactivated during the month of April according to the renewal date on file. Please note that CycloCité will not be in service during the months mentioned above.

Unnecessary displacement

Causes:

  • Failing to provide the necessary information concerning an anti-theft system on a wheel.
  • Dismantling of the wheel made impossible or difficult due to an artisanal or professional modification.
  • No photo ID provided (bike lock cutting).
  • No one shows up.
  • Bicycles equipped with Campagnolo components (see section “Services not covered”).

Consequences:

  • Members: Use of one of your free of charge service calls.
  • $ 10 fee charged to non-members and members without any free of charge service calls left to their account.

Services not covered by your membership:

  • Repeated flat tire repairs that requires replacement of the tire or rim/wheel.
  • Additional parts (other than a tube, tube and tire patches or a chain link).
  • Any repair requiring a visit to a local bike shop.
  • With the exception of flat tire repairs, no repair will be done on bikes equipped with Campagnolo parts
  • Any repair or adjustment of electrical and electronic components.
  • Any repair or adjustment of a hydraulic brake components.
  • Any repair or replacement of tubular tires.

Bicycles and other inadmissible vehicles:

  • Electric scooters
  • Motorcycles
  • Modified Bikes (artisanally or professionally)

For more information about our terms of use, our cancellation and refund policies, please click here (english version coming soon).

Service Area

Our business partner

Need a tune up? Major repairs?

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